The types of personal information that we may collect and receive while you use the AbbVie Services are described in this section and include both information that you provide to us and information that we collect automatically when you use the AbbVie Services.
For purposes of this Privacy Notice, “Personal Information”
means information that identifies you or that could reasonably be used to identify you. Examples of Personal Information include name, address, telephone number, and email address. When this information is combined with any information on health or medical status, we refer to the resulting information as “health-related information.” We collect your health-related information on the AbbVie Services only with your consent or if required by law.
Information You Provide
You do not have to register for a service or program to receive much of the information available through AbbVie Services. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific information about yourself in order to provide you the service.
Personal Information You Submit During Registration or in Response to Questionnaires
AbbVie collects Personal Information that you provide on AbbVie Services, for example, through an enrollment form in order to register for AbbVie programs and services, to receive marketing products and information, contact AbbVie customer service, or respond to AbbVie questionnaires or surveys. This could include:
- Contact Information such as your address, phone number, or email address
- Registration Information such as your username and password
- Health-related , insurance and demographic information subject to your consent, in the context of a patient support program, survey or questionnaire
- Income and demographic information when you request financial assistance for one of our products
- Remuneration information when you provide a service to AbbVie in your capacity as a healthcare professional
- Employment, education and other background information when you inquire about employment with AbbVie
- Professional, clinical practice and educational background when you participate in an AbbVie sponsored program, research or survey in your capacity as a healthcare professional
- Personal Information You Submit During Other Interactions with AbbVie
You may contact AbbVie to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from AbbVie, you may be prompted to provide your contact information as well as any health-related and/or personal information that is relevant to your request.
Information That May Be Collected Automatically
When you use the AbbVie Services, we also may collect certain usage and device information automatically as described below.
We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the AbbVie Services. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about AbbVie Services and to customize content.
Cookies and Other Tracking Technologies
We also collect information about your use of AbbVie Services through tracking technologies such as cookies and web beacons. A “cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on AbbVie Services.
For site analytics tracking, we use Google Analytics. If you do not want your data used by Google Analytics, you can install the Google Analytics opt-out browser add-on at the Google Analytics opt-out page.
To learn more about cookies and other tracking technologies, including how to disable them, please visit http://www.allaboutcookies.org/. Please note that some cookies are essential to the functioning of our websites and deleting or disabling them will reduce the site’s functionality.
Some AbbVie Services are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the AbbVie Services, we may collect the following mobile-specific information in addition to the other information described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the AbbVie Site (e.g., Apple, Google, Amazon, Windows), location information and usage information about your device and your use of the AbbVie Services.
Information Collected from Other Sources
We may combine information about you from a visit to one AbbVie Site with information about you from visits to other AbbVie Services. We may also combine information about you that is collected through the AbbVie Services with information that we have collected offline, as well as with information provided to us by third parties.
We use your Personal Information to provide you the services you request, communicate with you, improve your experience on the AbbVie Services, generally improve our products and services and for other internal business purposes, as described in more detail below.
Providing Programs and Services You Request
If you choose to register for one of our services, we use the Personal Information that you provide through AbbVie Services to respond to your questions, provide you the services you request and offer an optimal customer experience, to perform our contractual obligations and/or on the basis of your consent.
You may also choose to receive marketing information from AbbVie, such as offers regarding AbbVie’s products or services, invitations to participate in surveys about our products, or notifications about special promotions. In such cases, we will use your contact and other Personal Information to send you marketing information. Instructions on how you can opt-out from marketing communications are included in each marketing communication you receive. You can also email us at [email protected]. You can opt-out at any time.
Customized User Experiences
The Personal Information that you provide may be used to
Business and Product Improvement
In order to discover new facts that could help AbbVie better understand customer needs and help improve, develop, and evaluate product services, materials, programs, and treatments, AbbVie analyzes the information that you have provided for its legitimate interests in business and product improvement.
Site Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the AbbVie Services to monitor user traffic patterns and preferences for our legitimate business interests of improvement, analytics and optimization of the AbbVie Services.
Data Use and Retention
We will only keep Personal Data as long as necessary for the fulfillment of the purposes outlined above, except if otherwise required by applicable laws or legal orders.
We only share your Personal Information with third parties as described below. We do not sell or rent Personal Information to third parties for their own marketing purposes.
Third-Party Advertising and Online Behavioral Advertising
You may be provided with online advertisements of AbbVie products and services on third-party websites and mobile services that are tailored to you, for example, on the basis of information that you provide to AbbVie or a third-party website you are visiting, or of your browsing activity, purchases, or interests. These types of tailored online advertisements may come through several sources, such as the following:
We may share with our advertising service providers your non-identifying information that we have obtained from cookies and other tracking technologies on our AbbVie Services.
Some Web browsers may transmit “do-not-track” signals to Web
Services with which the browser communicates. As of the Effective Date of this Privacy Notice, an industry standard has not yet been established on how to respond to these signals. Therefore, AbbVie does not currently respond to these signals. As discussed above, you can opt-out from advertisers that use your browsing history to deliver online behavioral advertisements by visiting adchoices.
Affiliates, Vendors and Suppliers
We have relationships with various vendors and suppliers, including our affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Information in the course of providing services to AbbVie. We will not authorize these parties to use your Personal Information for any purpose that is not related to AbbVie’s business operation, and we require them to handle your Personal Information collected through the AbbVie Services in accordance with appropriate contractual privacy and security provisions and this Privacy Notice.
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the AbbVie logo and the logo of the co-branding partner displayed on your screen. To access the services available on a co-branded site, you may have to complete a new online registration form, and this registration information may be shared with AbbVie’s co-branding partners. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
If you contact AbbVie regarding your experience in using one of our products, we may use the information that you provide in submitting reports to the US Food and Drug Administration and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving the use of our product.
Legal Rights and Obligations
In certain limited circumstances, AbbVie may need to disclose your Personal Information in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our pharmaceutical products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the AbbVie Services. In such instances, we will take measures to protect your Personal Information to the extent possible. We also reserve the right to use Personal Information to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.
Privacy Of Children
AbbVie does not knowingly collect or use any personal information directly from children (we define “children” as minors younger than 13) on AbbVie Services. We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
You may contact us at any time if you have questions about this Privacy Notice or the Personal Information we collect about you. You can also opt-out or unsubscribe from any of our programs or services.
Please contact us by clicking on the “Contact Us” link, by using the AbbVie contact information on the AbbVie mobile application, or by emailing us at [email protected]. Alternatively, you may send a letter to the following address:
AbbVie Customer Service
1 N. Waukegan Road
North Chicago, IL 60064-6163
In all communications to AbbVie, please include the email address used for registration (if applicable), the Web site address, mobile application, or the specific AbbVie program to which you provided Personal Information (e.g., AbbVie.com), and a detailed explanation of your request. If you would like to delete, amend, or correct your Personal Information and are contacting us by email, please put “Deletion Request” or “Amendment/Correction Request” in the subject line of the email. We will respond to all reasonable requests in a timely manner and may need to further confirm your identity in order to process certain requests.
For EU Residents, under applicable data protection law, you
may be entitled to request access to and/or rectify, block, or delete your Personal Data, transmission to another controller, withdraw your consent at any time (this does not affect the lawfulness of previous data processing activities), or object to any use of Personal Data. If AbbVie will not be able to provide the requested information or make the change you request, you will be provided with reasons for such decision. Under local law you are also entitled to lodge a complaint with your local data protection authority. Please submit your privacy inquiries here.
Alternatively, you may send a letter to Knollstraße, 67061
Ludwigshafen, Germany (attention: EU DPO).
AbbVie maintains reasonable technical, administrative and physical controls to secure any Personal Information collected through the AbbVie Services. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Information over the Internet, especially your health-related information. AbbVie cannot guarantee that unauthorized third parties will not gain access to your Personal Information; therefore, when submitting Personal Information to AbbVie Services, you must weigh both the benefits and the risks.
Links to Third Party Sites and Social Media Plug-ins
This site is owned and operated by AbbVie in the United States, but the information you provide will be accessible to our affiliates, vendors, and suppliers in other countries. Furthermore, if you are visiting this site from a country other than the United States, your communication with us will necessarily result in the transfer of information across international borders. These territories that may not provide a level of protection to Personal Data equivalent to that provided by your home country. We have concluded the AbbVie Inter-affiliate Data Transfer Agreement with AbbVie Inc., which is based on the EU model contract for data transfers to controllers and covers all personal data transfers between AbbVie affiliates worldwide to ensure the adequate protection of your Personal Data. A copy can be obtained by sending an email to [email protected]. Any transfers of personal data to third parties outside the EEA will be done in compliance with the international data transfer restrictions that apply under EU data protection laws, including, where appropriate, through the use of EU model contracts for data transfers to processors.
We will only use Personal Information in the manner described in the Privacy Notice in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, we reserve the right to change the terms of this Privacy Notice at any time. Any changes to this Privacy Notice will be reflected on this page with a new effective date. AbbVie encourages you to review this Privacy Notice regularly for any changes. Any Personal Information collected upon your continued use of AbbVie Services will be handled in accordance with the currently-posted Privacy Notice.
Check this Privacy Notice regularly, as we may change or update portions of this Privacy Notice from time to time, subject to any applicable consent requirements. Any changes will be promptly posted to this page and accompanied by a new effective date at the top of this page.