This Online Privacy Notice and Cookies Statement (“Privacy Notice”) explains how AbbVie Pte. Ltd., 9 North Buona Vista Drive, #19-01, The Metropolis, Singapore, 138588 (“AbbVie”), in accordance with Personal Data Protection Act 2012, No. 26 of 2012, (Singapore), handles Personal Data (defined below) that it collects and receives from users through forms, websites, mobile sites, mobile applications, and other digital and offline services and products controlled by AbbVie that refer to this Privacy Notice (collectively, “AbbVie Services”).
I. TYPES OF INFORMATION WE COLLECT ONLINE
For purposes of this Privacy Notice, “Personal Data” means any data related to you as an identified or identifiable natural person. Examples of Personal Data include name, address, telephone number, and email address. When this data is combined with any data on health or medical status, we refer to the resulting information as “Health Data.” We collect your Health Data through AbbVie Services only with your consent or if required by law.
Information You Provide
You do not have to register for a service or program to receive much of the information available through AbbVie Services. However, some of our content is available only to registered or identified users and will require you to set up a profile or provide specific data about yourself in order to provide you the service.
Personal Data You Submit During Registration or in Response to Questionnaires
AbbVie collects Personal Data and Health Data that you provide on AbbVie Services, for example, through an enrollment form in order to register for AbbVie programs and services, to receive marketing products and information, contact AbbVie customer service, or respond to AbbVie questionnaires or surveys. This includes:
- Contact data such as your address, phone number, or email address
- Registration data such as your username and password
- Health-related, insurance and demographic data, subject to your consent, in the context of a patient support program, survey or questionnaire
- Income and demographic data when you request financial assistance for one of our products
- Remuneration data when you provide a service to AbbVie in your capacity as a healthcare professional
- Employment, education and other background data when you inquire about employment with AbbVie
- Professional, clinical practice and educational data when you participate in an AbbVie sponsored program, research or survey in your capacity as a healthcare professional
Personal Data You Submit During Other Interactions with AbbVie
You may contact AbbVie to ask questions, discuss your concerns, or report issues regarding our products. If you communicate with or request information from AbbVie, you may be prompted to provide your contact information as well as any Health Data and/or Personal Data that is relevant to your request.
Data That May Be Collected Automatically
When you use the AbbVie Services, we also may collect certain usage and device data automatically as described below. We may record the Internet Protocol (“IP”) address of your computer or other electronic device when you visit the AbbVie Services. An IP address identifies the electronic device you use to access the Sites, which allows us to maintain communication with your computer as you move about AbbVie Services and to customize content. Note, however, that we do not consider this type of data to be Personal Data except where we can link it to you as an individual, or where applicable law provides otherwise.
Data Collected from Other Sources
We may combine data about you from a visit to one AbbVie Service with data about you from visits to other AbbVie Services. We may also combine data about you that is collected through the AbbVie Services with data that we have collected offline, as well as with data provided to us by third parties.
II. HOW WE USE YOUR DATA
We use your Personal Data to provide you the services you request, communicate with you, improve your experience on the AbbVie Services, generally improve our products and services and for other internal business purposes, as described in more detail below.
Providing Programs and Services You Request
If you choose to register for one of our services, we use the Personal Data that you provide through AbbVie Services to respond to your questions, provide you the services you request, offer an optimal customer experience, to perform our contractual obligations and/or on the basis of your consent.
You may also choose to receive marketing information from AbbVie, such as offers regarding AbbVie’s products or services, invitations to participate in surveys about our products, or other notifications and offers. In such cases, we will use your contact and other Personal Data to send you marketing information. You can opt out from receiving marketing information in the manner indicated in the relevant marketing message, and as further detailed below.
Customized User Experiences
Business and Product Improvement
In order to discover new facts that could help AbbVie better understand customer needs and help improve, develop, and evaluate product services, materials, programs, and treatments, AbbVie analyzes the information that you have provided for its legitimate interests in business and product improvement.
Service Analytics and Improvement
We may use the information that you provide and the information we collect automatically about your use of the AbbVie Services to monitor user traffic patterns and preferences for our legitimate business interests of improvement, analytics and optimization of the AbbVie Services.
Consequences of Not Providing Personal Data
You are not required to provide all Personal Data identified in this Privacy Notice to use AbbVie Services or to interact with us offline, but certain functionalities may not be available if you do not provide certain Personal Data. If you do not provide certain Personal Data, we may not be able to respond to your request, perform a transaction with you, or provide you with marketing that we believe you would find valuable.
Do Not Track (DNT) Signals
Given the divergent practices of organizations that offer browsers and the lack of a standard in the marketplace, we do not respond to DNT signals at this time.
Retention of Personal Data
We typically retain Personal Data related to marketing activities for as long as you accept marketing communications from us, and upon request we will securely delete such data in accordance with applicable law. For Personal Data that we collect and process for other purposes described above, we retain such Personal Data for no longer than for the period necessary to fulfill the purposes outlined in this Privacy Notice, as permitted under applicable law and in accordance with AbbVie's Records Management Policy and Records Retention Schedule and Governance, and as otherwise needed to address tax, corporate, compliance, litigation, and other legal rights and obligations.
III. WHEN WE SHARE YOUR INFORMATION WITH THIRD PARTIES
We only share your Personal Data with third parties, which may be located within or outside your home country, as described below. We do not sell or rent Personal Data to third parties for their own marketing purposes.
Affiliates, Vendors and Suppliers
We have relationships with various vendors and suppliers, including our affiliated companies, who help us operate our business and for whom it may be necessary to have access to your Personal Data in the course of providing services to AbbVie. We will not authorize these parties to use your Personal Data for any purpose that is not related to AbbVie’s business operation, and we require them to handle your Personal Data collected through the AbbVie Services in accordance with appropriate contractual privacy and security provisions and this Privacy Notice.
We may partner with other companies to provide you with content or services on a joint or “co-branded” basis. At a co‑branded site, you will see both the AbbVie logo and the logo of the co-branding partner displayed on your screen. To access the services available on a co-branded site, you may have to complete a new online registration form, and this registration information may be shared with AbbVie’s co-branding partners. You should read the individual privacy policies of our co-branding partners, as they may differ in some respects from ours. Reading these policies will help you to make an informed decision about whether to provide your information to a given site.
If you contact AbbVie regarding your experience in using one of our products, we may use the information that you provide in submitting reports to industry regulators and as otherwise required of us by law. We also may use the information to contact the prescribing physician to follow up regarding an unexpected event involving the use of our product.
Legal Rights and Obligations
In certain limited circumstances, AbbVie may need to disclose your Personal Data in order to comply with a legal obligation or demand, such as to comply with reporting obligations to our governing regulatory authorities regarding the safety of our pharmaceutical products, or in connection with the sale or transfer of one of our product lines or divisions, which includes the services provided through one or more of the AbbVie Services. In such instances, we will take measures to protect your Personal Data to the extent possible. We also reserve the right to use Personal Data to investigate and prosecute users who violate our rules or who engage in behavior that is illegal or harmful to others or to others’ property.
We may also share your Personal Data with any corporate purchaser or prospect to the extent permitted by law as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the event of insolvency, bankruptcy, or receivership in which Personal Data would be transferred as an AbbVie asset.
IV. COOKIES AND OTHER TRACKING TECHNOLOGIES
We also collect information about your use of AbbVie Services through tracking technologies such as cookies and web beacons. A “Cookie” is a unique numeric code that is transferred to your computer to track your interests and preferences and to recognize you as a return visitor. A “Web beacon” is a transparent graphic image placed on a Web site, e-mail or advertisement that enables the monitoring of things such as user activity and site traffic. These technologies help remember your preferences and allow us to bring you the content and features that are likely to be of greatest interest to you on the basis of “clickstream” data that shows your previous activities on AbbVie Services.
Cookies on our website are generally divided into the following categories:
Strictly Necessary Cookies: These are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas. These cookies are session cookies that are erased when you close your browser.
Functional Cookies: These improve the functional performance of our website and make it easier for you to use. For example, cookies are used to remember that you have previously visited the website and asked to remain logged into it. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our website. You can delete these cookies via your browser settings.
Targeting Cookies: These record your visit to our website, the pages you have visited and the links you have followed to recognize you as a previous visitor and to track your activity on the website and other websites you visit. These cookies qualify as persistent cookies, because they remain on your device for us to use during a next visit to our website. You can delete these cookies via your browser settings. See below for further details on how you can control third party targeting cookies.
Your Options if You Do Not Want Cookies on Your Computer
You can review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Cookies. If you disable or delete certain Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details.
To learn more about certain cookies used for interest based advertising by third parties, including through cross-device tracking, and to exercise certain choices regarding such cookies, please visit allaboutcookies.org on your device settings.
Some AbbVie Services are available either as mobile applications or mobile sites that you can use on your mobile device. If you use a mobile device to access and use the AbbVie Services, we may collect the following mobile-specific data in addition to the other data described above: device or advertising ID, device type, hardware type, media access control (“MAC”) address, international mobile equipment identity (“IMEI”), the version of your mobile operating system, the platform used to access or download the AbbVie Service (e.g., Apple, Google, Amazon, Windows), location data and usage data about your device and your use of the AbbVie Services.
V. MARKETING CHOICES
You have control regarding our use of your Personal Data for directing marketing. If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed, or receive any other marketing communication, you can choose to not receive such communications at any time. Please follow the unsubscribe link in the relevant communication or contact us as detailed below.
VI. YOUR RIGHTS
You may contact us at any time if you have questions about this Privacy Notice or the Personal Data we collect about you. Under applicable data protection law, you may be entitled to request access to, a copy of, supplement, and/or rectify, block, or delete your Personal Data, transmission to another controller, withdraw your consent to the collection, processing or use of your Personal Data at any time (this does not affect the lawfulness of previous data processing activities), or object to any use of Personal Data. In particular, you have the right to object to our use of Personal Data for direct marketing purposes, and certain other purposes, at any time. If AbbVie will not be able to provide the requested information or make the change you request, you will be provided with reasons for such decision. Under local law you are also entitled to lodge a complaint with your local data protection authority. Note, however, that we may retain certain Personal Data as required or permitted by applicable law. Please submit your privacy inquiries here.
VII. DATA SECURITY
AbbVie maintains reasonable technical, administrative, organizational and physical security measures and controls to secure any Personal Data collected through the AbbVie Services. However, there is always some risk that an unauthorized third party could intercept an Internet transmission, or that someone will find a way to thwart our security systems. We urge you to exercise caution when transmitting Personal Data over the Internet, especially your health-related information. AbbVie cannot guarantee that unauthorized third parties will not gain access to your Personal Data; therefore, when submitting Personal Data to AbbVie Services, you must weigh both the benefits and the risks.
VIII. LINKS TO THIRD PARTY SITES AND SOCIAL MEDIA PLUG-INS
IX. ACCESSING OUR SITES GLOBALLY
This site is owned and operated by AbbVie Pte. Ltd., but the information you provide, including your Personal Data, will be accessible to our affiliates, vendors, and suppliers in other countries, and if you are visiting this site from a country outside your country, your communication with us will necessarily result in the transfer of information across international borders. Personal Data may be transferred to our parent company, AbbVie Inc., in the United States, or other AbbVie affiliates, territories that may not provide a level of protection to Personal Data equivalent to that provided by your home country. We have concluded the AbbVie Inter-affiliate Data Transfer Agreement with AbbVie Inc., which covers all Personal Data transfers between AbbVie affiliates worldwide to ensure the adequate protection of your Personal Data. A copy can be obtained by sending an email to firstname.lastname@example.org.
X. PRIVACY OF CHILDREN
AbbVie does not knowingly collect or use any Personal Data directly from children on AbbVie Services. We do not knowingly allow children to order our products, to communicate with us, or to use any of our online services. If you are a parent or guardian and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to
XI. CHANGES TO OUR PRIVACY NOTICE
We will only use Personal Data in the manner described in the Privacy Notice in effect when the information was collected from you or as authorized by you. However, and subject to any applicable consent requirements, or if required by law, we reserve the right to change the terms of this Privacy Notice at any time. Any changes to this Privacy Notice will be reflected on this page with a new effective date. Where required by applicable law, we will ask for your consent to the changes. AbbVie encourages you to review this Privacy Notice regularly for any changes. Any Personal Data collected upon your continued use of AbbVie Services will be handled in accordance with the currently-posted Privacy Notice.
XII. HOW TO CONTACT US
You may contact us at any time if you have questions about this Privacy Notice or the Personal Data we collect about you. Please submit your privacy inquiries here.
AbbVie's Privacy Office can be contacted at email@example.com.